Mr. Chuck Emond (President, CEO and Professional Management Consultant) has more than 30 CRM implementations at his credit over the last 10 years. These implementations touched various business verticals including the telecom, software, government, lottery, service, printing, manufacturing and non for profit industry.
 
Entrepreneurial and result oriented individual with 25 years of extensive experience in both Business and IT Management. Possesses a proven record at managing global IT operations and rollout of enterprise ERP, CRM, BI and distribution systems for Global companies:

- Holds a Bachelor in Computer Science with Major in Business Administration
- Experienced in Systems Development, IT Management, Project Management, Account Management, Sales & Marketing and Customer Relationship Management
- Part-time Professor at the University of Ottawa’s School of Business
- Possesses an excellent understanding of business with an outstanding capability of identifying business requirements and implementing the right business solutions;
- Possesses very strong project management and team building capabilities;Fluent in English and French. Experienced in operating under an English and/or French working environments.

Customer Relationship Management
  - Microsoft Dynamics CRM Certified 
  - Onyx Software Functionality and Administration Certified
  - Siebel Software Certified

Portfolio and Project Management
  - Compuware IT Portfolio Management
  - Project Management Professional (PMP)

System Delivery Life Cycle (SDCL) 
  - Trained and experienced in FUJITSU/DMR’s Productivity Plus / Macroscope 
  - Trained and experienced in SHL Systemhouse’s SILC

Sales Methodology
  - Trained and coached Solution Selling ™ (SPI) methodology

IT/IS Methodology
  - Help Desk Institute training
  - Xerox training in Quality Management
  - IBM and DMR Project Management 
  - Joint Application Design (JAD)

Canadian Information Professional Society (CIPS) since 1985
Fédération de l'Informatique du Québec (FIQ) since 1999
Canadian Professional Sales Association (CPSA) since 2006
Project Management Institute (PMI) since 2009