CRM / xRM Business Solution Consulting

CLE Consulting is in the business of making CRM implementation easier for organizations. Our personal attention to all aspects of your implementation and more specifically PROJET MANAGEMENT will drastically improve your chance of success!

Our APPROACH

Each Each CRM implementation has its own requirements and needs special care and attention to details. That’s why at CLE Consulting will only deliver one CRM project at a time. The approach is to first help your organization to plan and define your CRM initiative along with an investment projection. CLE can also be there to help in the selection and implementation process

Each engagement could include any of the following activities:

 
Our SERVICES

CRM Initiative Planning

  ·  Define Strategic CRM Goals & Objectives
  ·  Define Operational Objectives
  ·  Analyse / Define Channel Process Model
  ·  Define CRM Requirements
  ·  Develop CRM Initiative Investment Projections (Best Possible Solutions)

Define CRM Measurements & Select Solution

  ·  Customer Segmentation & Analytics
  ·  Customer Value Analysis
  ·  Identify & Baseline CRM Performance Metrics
  ·  Define Data Collection & Reporting Methods
  ·  Select “Best-Fit” Solution

Implement CRM Solution

  ·  PROJECT MANAGEMENT
  ·  Produce Statement of Work (SOW)
  ·  Plan, Organize, Control and Lead the Initiative
  ·  Business Process Review
  ·  Resourcing & Delivery of the Project
  ·  Solution Rollout
 

Our BUSINESS VALUE

At CLE Consulting, we believe that each CRM implementation deserves specialized, experienced, professional and dedicated attention in order to be successfully rolled out. Each implementation is affected by corporate values, culture, competition, products, services and market strategy. We make your project success a personal matter.

WE DEDICATE OUR CRM EXPERT, TO YOUR PROJECT FROM START TO END